Business Services Executive Management

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Program*

The program consists of 176 academic hours and will take place during an academic year in a part-time mode.

 

Module 1: The business services sector – specifics, statistics and trends in the industry

Number of hours: 16

Module description:

  1. Characteristics of the business services sector (geography, investors, etc.)
  2. Labor market and salaries
  3. Development directions of the industry in Poland and globally
  4. Business services sector risks
  5. Poland’s role in the global services market – perspective and opportunities
  6. Support opportunities for investment projects (grants and incentives, etc.)
  7. Legal and regulatory aspects, as important part of the management of business services centers (based on Polish legal landscape)

Completion of the module will give students the following:

  1. Fluency in analyzing the situation of the modern services market (global and local) and ability to identify the most important trends influencing business development
  2. Ability to correctly determine risks and opportunities associated with building/setting-up, managing/running, and further developing the BSS organization
  3. Knowledge to identify and choose the best support opportunities for investment projects, and how to optimize the legal landscape

 

Module 2: The business model and strategy for building the business service centre

Number of hours: 16

Module description:

  1. Workshops to get to know and practice building business models of a business services center and the basis of strategic analysis
  2. Introduction of location study methodology
  3. Introduction to business case framework „Building and/or developing a modern services center”

 

Completion of the module will give students the following:

  1. Ability to conduct strategic workshops on the business model of a modern services center, and strategic analyses on the creation and/or development of a modern services center
  2. Knowledge to prepare and the relevant business criteria and analyze scoring models to choose the desired location of the business service center
  3. Ability to define the scope and to perform the analysis of the business case for „Building and/or developing a modern services center”

 

Module 3: The most effective operational management of a business services centre

Number of hours: 40

Module description:

  1. Presentation of exemplary tools and concepts used in operational management of a business services center
  2. Introduction to the Lean and Six Sigma methodologies
  3. Introduction to the optimization of business processes and the continuous improvement concept
  4. Automation and robotization of processes in the business service centers of the future

 

Completion of the module will give students the following:

  1. Build a well-functioning and scalable organization (Operations)
  2. Define an effective management system (Management)
  3. Implement control, maintenance and continuous improvement tools (Maintenance)
  4. Identify and implement optimization activities
  5. Apply Lean and Six Sigma tools to optimize business processes
  6. Identify the possibilities of process automation and robotization

 

Module 4: Quality service management

Number of hours: 16

Module description:

  1. Introduction to the subject of Service Level Agreements (SLA) and the core principles of building the SLA model in outsourcing contracts
  2. Defining and creating of a service catalog
  3. Effective contracting of outsourcing services – building an outsourcing contract
  4. Building a quality management system for outsourcing services
  5. Introduction to the subject of performance indicators in business – CSF / KPI / PI / KRI / RI

 

Completion of the module will give students the following:

  1. Ability to define the scope and analyze the SLA and build the optimal SLA model
  2. Knowledge to effectively contract outsourcing services
  3. Skills to build partner relations with the client
  4. Ability to create assumptions of the quality management system of services provided by the business services center

 

Module 5: Talent management in the center of business services

Number of hours: 16

Module description:

  1. The secret behind the creation of the most effective and engaged teams in the business services center
  2. Talent-oriented management
  3. Building competence maps and continuous development of individual and team competencies
  4. Preparation and management of development paths for each team member
  5. Success behind the succession plans

 

Completion of the module will give students the following:

  1. Ability to define, implement and apply a talent management framework
  2. Knowledge to build, motivate, and manage, a stable, engaged, and successful team

 

Module 6: Finance management in the business services center

Number of hours: 24

Module description:

  1. Key financial processes necessary for the operation of the business services center
  2. The financial model of operating/controlling the center of modern services
  3. Key performance indicators (operational and commercial)
  4. Benchmarking of financial processes
  5. Tax aspects of the functioning modern services center

Completion of the module will give students the following:

  1. Ability to analyze and optimize key financial processes of the BSS organization
  2. Knowledge to design and manage a tailored controlling system
  3. Ability to identify and manage tax risks related to the functioning of a modern services center

 

Module 7: Development of key soft skills to best manage the BSS organization

Number of hours: 48

Module description:

  1. Building effective cooperation in multicultural and multigenerational teams
  2. Effective business communication that responds to the client’s needs
  3. The art of negotiating and arguing
  4. Personal development and building students own position and brand on the labor market

Completion of the module will give students the following:

  1. Ability to effectively cooperate and communicate
  2. Competencies required to lead negotiations, both inside, and outside of the BSS organization
  3. Knowledge to best manage students own development and create personal brand

 

 


Nature of studies:

  • studies are conducted in the form of workshops, case studies, case analyzes and discussing, designing and solving specific business problems based on the latest theoretical or practical knowledge and trends in the sector
  • games and simulations
  • work is performed in in groups, which will allow for the exchange of experience between the participants of the studies under the supervision of the lecturer

Rules of completion post-graduate studies

The conditions for obtaining a certificate of post-graduate studies are:

  • Passing subjects covered by the curriculum on the basis of attendance
  • 2 exams (exam at the end of each semester in the range of subjects included in the curriculum)
  • Thesis defense (defense of the project, which will include the scope of elements prepared by students during the time of studies)

Students will receive a certificate of completion of postgraduate studies issued by Collegium Civitas.

 

Harmonogram zajęć*

Czas trwania: 2 semestry

 

Terminy zjazdów w roku 2019/2020:

 

Semestr zimowy:

październik: 12-13; 26-27;
listopad: 16-17;
grudzień: 14-15;
styczeń: 18-19;
luty: 15-16;
semestr letni:

marzec: 14-15; 28-29;
kwiecień: 18-19;
maj: 16-17;
czerwiec: 13-14;

 

*terminy zjazdów mogą ulec nieznacznym zmianom

 

Godziny zajęć:*
Sobota: 9.00-18.00
Niedziela 9.00-16.15

*godziny mogą ulec przesunięciom

 

REKRUTACJA ONLINE


Kontakt:
Dział Rekrutacji Collegium Civitas
tel. 22 656 71 89
email: rekrutacja@civitas.edu.pl

pokój 1210, Pałac Kultury i Nauki, 12 piętro
plac Defilad 1, 00-901 Warszawa