Business Services Executive Management

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Violetta Małek – experienced CFO and Business Services Sector expert, has almost 20 years of experience in financial and business management. Co-founder and managing partner of management consulting firm Gekko advisoryNOW. Former KPMG Director, Shared Services & Outsourcing Leader, who prior to KPMG worked for McCormick where she led development of their shared accounting centre for EMEA region. Earlier, she held responsibility for design and implementation of PwC’s internal shared accounting services centre in Northern Cluster (Poland & Baltics). Violetta also held the role of finance director of Avon Cosmetics Poland & Nordic with oversight of their EMEA SSC operation and finance director of both TNT Express Worldwide and Abbot Laboratories, Poland and England.


Studies will be run by:


Szymon Stadnik – Director of Business Service Center of Swiss outsourcing group FRISTA. Board member of FRISTA RETAIL BUSINESS CENTER SP. Z O.O. Responsible for leading international center in Warsaw, which provides BPO services in area of Finance and Accounting, Administration, IT and Customer Service. Holds extensive experience in managing multicultural teams. Created new Shared Service Center for Tally Weijl group in Warsaw. Has many years’ experience in the role of CFO for Eastern Europe. Worked 5 years in KPMG as auditor. Started career as analyst in Unilevel group. Polish Chartered accountant, ACCA Affiliate.

Wiktor Doktór – CEO of Pro Progressio – the organization supporting business growth in Poland with special focus on modern business services sector including such areas like BPO, SSC, R&D, Call Contact Center, etc. He cooperates with Polish and international companies and public sector institutions and ensures that the BSS sector develops quickly and efficiently in Poland and Europe. Wiktor is a founding member of the Emerging Europe Alliance as well as a member of the European Outsourcing Council. He also holds the Country Head position for the German Outsourcing Association.

Rafał Osmola – Managing Partner of ASD Consulting, certified Six Sigma Black Belt, engineer. For over a decade, he has specialized in building organizational excellence and is a pioneer in the application of unique operational analyzes. He gained experience during the implementation of projects for the largest companies in Poland and in the world, where he implemented the Lean and Six Sigma culture in a production and service environment

Łukasz Dekier – Partner/Project Manager at ASD Consulting, PhD in Economics. For many years he has been passionate about methods of process optimization, such as Lean Management, Six Sigma, MTM. Author of many reviewed articles, in which he describes the tools and methods of process optimization – 5S or balancing the production line. Experienced academic lecturer and speaker at numerous conferences.

Jacek Kozłowski – Partner/Project Manager at ASD Consulting, PhD. Engineer. He gained his professional experience by implementing research and development projects for the largest companies in the world by using the Six Sigma methodology in the production and service environment. His scientific interests include use of artificial intelligence in business processes.

Artur Jakubiak – a long-term HR director in Polish and international enterprises with over 17 years of experience in the HR area. His key competences cover the full spectrum of HR processes, ranging from recruitment to exemption programs for former employees, as well as resource planning and budgeting, C & B and L & D, reorganization, optimization and human resource development.

Agnieszka Bieńkowska – co-founder and managing partner of Gekko TAXENS. Agnieszka is a tax advisor with over 20 years of experience in EY and as a Partner in one of the largest Polish tax consulting companies. Recognized by International Tax Review as one of the leading advisors in indirect taxation in Poland. Author of numerous tax publications, a respectable trainer and lecturer.

Sylwester Pietrzyk – doktorant, praktyk, właściciel ASPEKT HR od 2006, posiadający Międzynarodowy Certyfikat Trenera Zarządzania (2000), absolwent Podyplomowych Studiów Zarządzania Zasobami Ludzkimi w Szkole Głównej Handlowej (2005), obecnie Trener szkoły Trenerów w IBD Business School. Uczestnik szkoleń trenerskich w prowadzonych przez CTI w Londynie, i przez In Dialogue w Kopenhadze (2017), uprawnienia na Asesora i Doradcę w procesach certyfikacji szkoleniowców (2016). Posiada doświadczenie w zarządzaniu jednostkami biznesowymi (sektor finansowy spółka brytyjska notowana na giełdzie w Londynie) kierownik projektu, kierownik zespołu sprzedażowego, trener wewnętrzny, dyrektor zarządzający) oraz Ministerstwo Finansów (specjalista). Specjalizuje się w szkoleniach z zakresu Train the Trainer, zarządzania zespołami, prowadzenia prezentacji i wystąpień publicznych. Autor kilkuset artykułów w Personel i Zarządzanie, HBR i Benefit. Przeprowadził ponad 2500 dni treningów i warsztatów, z których otrzymuje bardzo wysokie oceny.

Małgorzata Wesołowska, ACCA Fellow and IVC Member – experienced CFO, Controlling Departments’ director, auditor and consultant. Over 20 years of experience in financial and business controlling. Responsible for controlling over the following divisions: Finanse, Shared Services, Logistics, Supply Chain, Administration, Investors Relationship, HR, Facility Management & Information Safety. Managing multilevel structures over 100 employees. Executive leader in complicated restructuring and transformational projects. She realised many due diligence procedures, finance departments’ restructuring after mergers & acquisitions projects, interim CFO profects. Focused on change management. ACCA Fellow and IVC Member.

Roland Pac, Ph.D., MBA – Senior executive at Shared Services Sector. Currently Director of EMEA Shared Service at COTY (US) in Warsaw. Before: Head of GFS Poland at The Royal Bank of Scotland, UK in Warsaw -multifunctional Shared Service with ca. 1700 employees: CFO of IAG GBS (International Airlines Group, UK) in Kraków.; Managing Director of SSC at FRoSTA AG -Germany in Bydgoszcz. Earlier spent almost 20 years in international banks as Executive Bank Director responsible for Finance, Controlling, Strategy and Investor Relations Commerzbank Group, ING Group). Holds Ph.D degree from Warsaw School of Economics and Executive MBA from Calgary University (Canada). Active Member of ABSL (Association of Business Leaders).

Andrew Wrobel – the Founding Partner, Content & Strategy at Emerging Europe. He is also the leader of the organisation’s Alliance for Business Services, Innovation and Technology initiative. Trained as a journalist, he has worked for broadcast and print media for over 15 years. Since the beginning of his career he has covered business, investment, political economy and technology. He has authored and contributed to a number of international business, investment and trade-related publications, mainly about Central and South Eastern Europe. He regularly interviews political and business leaders about economics, business and politics and a moderator and a panelist at international economic and business events and a juror at various international business-related competitions, a location promotion trainer and a media commentator. Currently, he is pursuing a PhD in nation branding.



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