Business Services Executive Management

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  1. Degree:
  2. Mode:
  3. Language of instruction:
  4. Duration of study:
    1 year (2 semesters)


Study program Partners:


Business Services Sector (BSS) is one of the fastest growing global industries, especially in Poland.  With this great track record of success in Poland, many foreign investors continue to be attracted to this market for the last 20 years. The secret formula lies behind strong and balanced rationale to invest; such as a good location model that supports multiple time zones, highly educated talent pool, attractive cost of doing business, strong support of local authorities, interesting grants & incentives programs, and a stable economic & political landscape. As this growth and evolution continues, we observe how the maturation process of BSS organisations evolves, develops much more complex operating models, experiences different business dynamics, implements more advanced technological solutions and works hard to always meet changing customer expectations. More mature, more complex and more strategic BSS organisations, need the best leadership and management talent. This is especially important, as the sector is maturing very fast, and transforming its business model from transactional to more advanced and strategically critical. Business Services Executive Management program contains a comprehensive set of topics to prepare BSS managing teams for the challenges of the future!

See you in school!

Violetta Małek,

Managing Partner Gekko advisoryNOW, Academic Director


Aim of the program is:

  • To equip students with advanced knowledge and tools to build and manage business services centre, both at the operational and strategic level
  • To improve, extend or add qualifications to successfully (efficiently and of the highest quality) manage business services centre SSC/BPO/IT/R&D
  • To promote business services sectors among the rest of the business, both locally and internationally
  • To maintain a stable inflow of senior management competences into the business services sector


What makes the program unique:

  • Business Experience – classes managed by experienced business services sector executives together with BSS management consultants
  • Perfect size classes – the workshop and project teamwork style mixed together with real life sector cases and trends
  • Honorary patronage – Pro Progressio, one of the biggest BSS organizations, which supports business growth in Poland. Pro Progressio works with services providers, training and education companies, recruitment agencies, real estate developers, consulting companies, universities, city halls as well as individual experts
  • Networking and best practice “in one place” – the opportunity to meet and to build business relationships with senior managers from the BSS sector organizations, and BSS experts in the field of executive management, operations and finance. The best opportunity to exchange experiences, discuss ideas, and share best practice.

Practical skills:

  • Operating model transformation, building and maintenance/management
  • Process centralization, transition and optimization
  • Business models and tools usage
  • Continuous development and strategic management “for the future”
  • Generation of “quick and long term” optimization Ideas and successful implementation


Career opportunities:

  • To grow within Business Services Sector up to the Global BSS corporate roles
  • To grow up to the BSS Executive role and have the opportunity to become a CEO of an organization from any other sector
  • To become the BSS Executive coming from areas such as finance, HR, operations or any other
  • To join the BSS organization as an expert and successfully continue to contribute in the area of expertise (strategic advisor, PMO)
  • To become the Leader of the BSS organization “for life”


Who is the programme for:

  • Individuals who work or plan to develop their career at the SSC / BPO / IT / R & D or any other business services center into the following positions:
    • Executive Management, including high and medium level managers
    • Managers responsible for business transformation, operational efficiency and the quality of services provided
    • Finance directors and managers responsible for financial management and controlling
  • Executive management of any company planning to build a business services center, such as SSC / BPO / IT / CS / R & D or other
  • Individuals or teams planning to start a business in the modern services sector (SSC / BPO / IT / CS / R & D or any other BSS start-up)



Collegium Civitas Admissions Office
phone: +48 22 656 71 89

room 1210, Palace of Culture and Science, 12th floor
1 Defilad Square, 00-901 Warsaw, Poland